Traditional client satisfaction metrics (CSAT, NPS) provide useful insights into value created by managed services providers (MSP), but they are not the most important metric. Instead, the question that we lead with in our engagement
With tax season 2022 fast approaching, how are you doing with final stretch preparations? While many core processes will be repeated with the deftness and confidence that only years of experience can provide, there have
Microsoft’s Power Platform is a low-code platform or set of tools that provides a way to create applications, data visualization, workflow, and automation in an accessible and familiar environment – Microsoft 365 (M365). They put
Whether your CPA firm’s strategic direction anchors around traditional merger & acquisition strategies, organic growth through a defined marketing plan, the delivery of new services and offerings, or some other project, IT undoubtedly plays a
This year, Netgain was a proud gold sponsor at Wolters Kluwer’s CCH Forward Together Virtual Conference. At the conference, our team interacted with attendees through our virtual booth and presented a session on “The New
While this year’s pandemic has put a damper on our favorite in-person events, our friends at Wolters Kluwer clearly worked hard to translate the value of their annual CCH user conference into a virtual format.
Originally published November 9, 2020, by Kate Krupey, Netgain Consultant and President of CoreBlue Advisory, LLC at www.boomer.com. As CPA firms look at their future, many are considering how mergers and acquisitions might play a