G^IN: Client Care Team
Keeping your employees productive is a critical component to the growth of your business. Employees with fast access to expert IT support personnel is the key to their productivity, your profitability and even your clients’ satisfaction. User support must be based on the demanding and rigorous environment that healthcare practices and financial firms work in each day. What’s more, you need a support team that understands the importance of timeliness, knowledge and convenience and will go the extra mile to provide it when it matters most.
See what you G^IN from Netgain’s Client Care Team:
Focused support teams. Netgain has organized itself into teams of IT specialists with both the breadth of expertise and depth of focus in specific areas, such as the specialized applications that you use that are unique to your specialty. You build a close relationship with a client support team that knows your needs—much like if you built your own in-house IT team.
24/7 emergency support. We’re here when you need us and are ready to assist if emergencies arise. Even if it’s 3:00 am.
Dedicated adviser. We get to know you and help you anticipate opportunities that can give you an edge on your use of IT. A dedicated manager, who becomes familiar with your needs and works on your behalf, will prepare a road map and make suggestions for improvements that can have a positive impact on your organization.
Your Client Care Team. You get a dedicated, cross-functional team of experts familiar with your environment. Your dedicated account manager is your primary point person on a team comprised of Support, Network Operations, System Operations, Service Delivery and Project Management personnel.
Support staff who care. At Netgain, you’ll experience a team that genuinely cares. We communicate openly and in a timely manner, and give full respect to everyone we serve. Our Support team takes the time to listen and understand what our clients are saying, and provide responses that are easy to understand, regardless of users’ technical knowledge.
We are a few years into our service agreement with Netgain and it is clear we made the right decision in hiring them. The services they provide beyond hosting are impressive. We are especially pleased with their depth of knowledge around security and compliance.
The professionalism and expertise that Netgain brings to the management of our computer operations gives us confidence that systems will be available when we need them. Netgain does things right and it comes out in the end in terms of reliability and performance.
Netgain isn’t just an IT vendor. They brought the conversation to a strategic level and have guided me through the various aspects of outsourcing IT, helping me understand what I need to be thinking about.”
Netgain helped us transition into our current environment, with many intricate systems and requirements! They continue to support all of our multifaceted IT needs. The support team is friendly and knowledgeable, and make complex technical tasks look easy! We wouldn’t go anywhere else for IT!
Netgain provided us with a sense of security because their solutions exceed the standards and requirements set forth by HIPAA.
We have been working with Netgain since 2009. We started with hosting and Netgain’s services have grown with our needs. No matter what we have asked for, Netgain has been happy to deliver. They are a dynamic company and work with us at every opportunity to meet our technology goals.
Specialized solutions that will relieve any IT pain.
Healthcare IT Cloud
Our full-feature Healthcare IT Cloud gives your practice everything it needs for a secure, fast and mobile experience for your users from customized EHR hosting to an all-in-one IT infrastructure.