Healthcare IT Resources

Client Stories

Noran Neurological Clinic

Noran was using another cloud hosting provider that was running both their
Centricity EHR and desktop applications. Noran did not have an in-house IT staff,
so they relied heavily on this provider for IT strategy and support and to act as
their outsourced IT department.

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Colon and Rectal Surgery Associates

Colon and Rectal Surgery Associates is a 25-provider practice that achieved their IT goals of lowering costs, improving network reliability and aligning IT goals with overall practice initiatives by moving to a hybrid cloud environment.

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Neighborhood Healthcare

Neighborhood Healthcare used a hosting provider to host their eClinicalWorks EHR and running the rest of their desktop applications internally. The infrastructure was not built to the minimum standards of their EHR provider. With their hosting provider’s inflexible environment, Neighborhood Healthcare knew it was time to look for alternatives for their IT environment.

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The Ear, Nose and Throat Clinic & Hearing Center

The Ear, Nose and Throat Clinic & Hearing Center (ENTHC) was using Dell as their NextGen hosting provider and Veracity for their on-site IT support. ENTHC did not have an internal IT staff, so they contracted with these vendors for all of their IT support. ENTHC faced challenges with their IT vendors that they attempted to work through but it became apparent that new vendors were necessary.

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The Neurology Center

The Neurology Center owned their IT equipment and rented space in a data center to store their servers. They used a Managed Services company who was very competent in managing the servers, but were less familiar with managing specific applications they used, most notably their EHR, Centricity. Their rented space brought challenges and with the daily volume of clients their facilities serve, their IT challenges began to mount.

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Mille Lacs Health System

Mille Lacs Health System (MLHS) staffed their own IT team and built an on-site data center in their hospital. The IT infrastructure at MLHS was built using physical servers for each application resulting in redundancy of effort and equipment underutilization. It was wasteful. With MLHS facing infrastructure challenges, MLHS decided it was time to consider outsourcing to fill critical gaps.

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Northwest Family Physicians

Northwest Family Physicians implemented an EHR in 2002 and operated all of their servers in-house. Brenda McNeill, Director of Clinic Operations, was straining to perform her primary executive responsibilities while taking on the responsibility of IT decision making and even some IT processes. McNeill was troubled by the growing complexity of their IT environment.

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EZClaim

EZClaim outsourced their application hosting and relied on their provider to handle any needs related to the hosting of their application. With the demand for EZClaim’s software growing, they needed to expand but they were experiencing issues and limitation with their hosting provider. It was time for EZClaim to look for a new hosting provider that could handle their growth and provide support they could rely on.

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Ebooks and Guides

Understanding & Calculating Total Cost of IT Ownership

Knowing your organization’s total cost of IT and how it compares to the industry is incredibly valuable. This guide will better equip you to make recommendations for investments, hiring and overall growth.

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Building an IT Roadmap

Planning for technology initiatives aid in successful and timely implementation of IT projects. This eBook walks you through everything you need to think about as you plan your IT roadmap.

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Insider’s Guide to Hiring a Cloud Service Provider

Moving to the cloud can seem daunting, so we created this guide to help you identify the most important decision points along the way.

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Hardware and Software Refresh Tracking

There are general guidelines for when refreshes should take place for your hardware and software. This worksheet helps you track IT assets so you can be assured your practice performs timely refreshes.

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Choosing the Right Cloud for Your Practice

Cloud computing has become the new normal in healthcare IT management. The question now has become “what type of cloud is right for my practice?” This detailed guide reviews four different cloud options: private, public, hybrid and multi-cloud.

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Cloud Provider Checklist

Not all cloud providers are created equal. There are many factors that play a part in the security and credibility of a cloud provider. When choosing an IT partner that is capable and worthy of hosting your most valuable business data, rely on this guide.

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EHR Provider Checklist

Not all cloud providers are created equal. There are many factors that play a part in the security and credibility of a cloud provider. When choosing an IT partner that is capable and worthy of hosting your EHR, rely on this guide.

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Telecom Questions

Telecom should be one of the first things you discuss during your cloud provider evaluation. This guide helps you engage with your cloud provider and determine if they have the telecom capabilities that your practice requires.

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Webinars

Social Engineering: The Hack of Choice

View the recording of this informational webinar on the latest threats and solutions for organizations to defend themselves against the art of human manipulation.

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What’s Your Plan for Reporting in 2018 and Beyond?

View this recording of this informational webinar where you’ll gain insight into how your practice can prepare for server refreshes in 2018.

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In-House or Outsourced IT? A Clinic’s Perspective

View the recording of this informational webinar that provides a clinic’s perspective on evaluating in-house versus outsourced IT.

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Understanding & Calculating Your Total Cost of IT Ownership

View the recording of this informational webinar designed to help you understand how your organization can get a true understanding of your IT costs and how to optimize your investments.

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Cybersecurity: New Attack Methods

View the recording of this informational webinar on the latest attack methods and solutions for organizations to protect themselves.

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Passwords 101: What You Should Know

View the recording of  this informational webinar to understand the current protocols for better password security and necessities that need to be included in a password policy to minimally protect your vital data.

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MACRA Updates: What You Need to Know

View the recording of this informational webinar designed to clear up some of the most common misperceptions and break down the steps to take so that your practice will be successful under the new Quality Payment Program.

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What to do in a Ransomware Attack?

View the recording of this informational webinar designed to help you understand the various stages of a ransomware attack and what you can do if a ransomware attack were to occur.

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