Customer Satisfaction Index

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Netgain takes part in Helpdesk Institute’s Customer Satisfaction Index.  Upon resolving a service request, Netgain sends our clients a short survey from HDI requesting feedback on Courtesy, Knowledge, Timeliness, Quality, Overall Score and how likely they are to refer Netgain to a colleague.
Netgain consistently scores higher than their industry peers and Helpdesk Institue’s average client base.

Here are Netgain’s scores against the competition thus far this year.

hdi12

HDI1