Netgain takes part in Helpdesk Institute’s Customer Satisfaction Index. Upon resolving a service request, Netgain sends our clients a short survey from HDI requesting feedback on Courtesy, Knowledge, Timeliness, Quality, Overall Score and how likely they are to refer Netgain to a colleague.
Netgain consistently scores higher than their industry peers and Helpdesk Institue’s average client base.
Here are Netgain’s scores against the competition thus far this year.