Support
IT Support with You in Mind
Keeping your employees productive is a critical component to successfully adopt a reliable and high-speed cloud IT infrastructure. Employees with fast access to expert IT support personnel is the key to their productivity, your profitability, and even your patients’ and users’ satisfaction.
Netgain designed its user support model based on the demanding and rigorous environment that healthcare and financial organizations work in each day. We understand the importance of timeliness, knowledge and convenience for your users and have become known for going the extra mile to provide it when it matters most.
Focused Support Teams
Netgain has organized itself in teams of IT specialists with both the breadth of expertise and depth of focus in specific areas of healthcare and financial IT, such as the EHR software and other specialty applications that are unique to your business. You build a close relationship with a client support team that knows your needs —much like if you built your own in-house IT team.
Dedicated Adviser
We get to know you and help you anticipate opportunities that can give you an edge on your use of IT. A dedicated manager, who becomes familiar with your needs and works on your behalf, will prepare a road map and make suggestions for improvements that can have a positive impact on your organization.
Support Staff Who Care
At Netgain, you’ll experience a team that genuinely cares. We communicate openly and in a timely manner, and give full respect to everyone we serve. Our Support team takes the time to listen and understand what our clients are saying, and provide responses that are easy to understand by the client.
Contact Support
Email Us
tickets@netgaincloud.com to enter a ticket
Enter an online Support desk ticket here
Client Portal
Chat with Us (via the Client Portal)
Call Us
877-797-4700 ext 2 for live support
Downloads
For your convenience, we have included a few downloads that will lead you through the download process, and allow you to connect to your work computer from home. This will give you access to all of your programs, files, and network resources, remotely.
TeamViewer Client for Windows
Team View Client for Mac
Other helpful downloads
Want More Information?
Talk to one of our cloud experts to see how your organization
can leverage IT toward your desired outcomes.
Netgain has always, and continues to provide us with excellent customer service and care. We appreciate all their help and advice! Support personnel are always kind, patient, and very willing and able to help in any situation. I would recommend Netgain to anyone that asked us for a reference.